A seven-day satisfaction guarantee.

From the moment a deliverable is sent to you, you have seven calendar days to raise a concern that the work does not meet the agreed brief. Concerns raised within that window are eligible for our satisfaction guarantee.

Concerns raised after the seven-day window are still reviewed on their merits, but fall outside the formal guarantee and are handled case by case.

A refund request qualifies under this guarantee when delivered work misses the scope we agreed in writing and cannot be brought on-brief through reasonable revision. Examples of qualifying situations include:

• →Deliverables are substantially incomplete against the itemised scope.
• →The manuscript does not follow the reporting guideline that the scope committed to (e.g., PRISMA 2020 for a systematic review, CONSORT 2025 for a trial report).
• →The statistical analysis applies tests that are inappropriate for the study design as agreed in the statistical analysis plan.
• →Citation style departs from the target journal's guidelines after we committed to that style.
• →Similarity report exceeds the threshold we agreed to clear before delivery.

In every qualifying case, we first attempt to bring the work on-brief through revision. A refund is issued when the work cannot be revised to meet the agreed scope.

Some situations fall outside the guarantee because they are not failures of deliverable-against-scope:

• →Changes in scope that you or your supervisor introduce after the scope is signed (these are re-scoped and re-quoted, not refunded).
• →Rejection by a journal or a reviewer, where the rejection is on grounds other than editorial or analytical quality. We cannot guarantee editorial decisions by third parties.
• →Disagreement with a scientific conclusion or recommendation that was in the scope and supplied by you.
• →Delays or blockers on your side that prevent us from delivering (e.g., we cannot finalise without your supervisor's input or your ethics committee approval).
• →Grant rejections or viva outcomes, which depend on decisions we do not control.

These are not refusals of accountability; they are recognition that a refund cannot fairly be asked for an outcome that our work did not cause.

Write to inquiry@theradiantminds.com within seven days of delivery. In the email, set out:

• →Which deliverable the concern is about.
• →Which specific part of the agreed scope you consider unmet.
• →Any supervisor, reviewer or journal feedback that speaks to the concern.

A senior editor reviews the concern against the original scope and responds within one working day, typically with one of: a revision plan to bring the work on-brief, a request for more context where the concern is not clear, or a refund decision where the work cannot be brought on-brief.

Approved refunds are issued to the original payment method. Processing times depend on the payment provider: bank transfers reflect within a few working days; card refunds may take longer to appear in your account, depending on the bank. We confirm in writing when the refund has been issued from our side.

For engagements paid in milestones, a refund applies to the milestone(s) whose deliverables are considered unmet. Completed and accepted milestones remain payable and are not refunded.

If you disagree with our review of a concern, the first step is direct discussion - a call with the senior editor and the engagement lead to walk through the scope and the delivery point by point. In most cases, disagreements resolve at that stage through a revision we had not proposed or a partial refund that recognises the work actually delivered.

Unresolved disputes are governed by the dispute-resolution clause in the engagement letter you signed at the start of the project.